Frequently asked questions

You can register by clicking on the symbol representing a man at the top of the page at the top right of the homepage.

To delete your account, send a message to contact@g4dimension.com. Our IT teams are currently working on developing an option to unsubscribe from your account.

Click on the man at the top right of your window, then "login" and finally "forgotten password". Then fill in your email address. An email will then be sent to reset your new password.

To receive all our latest news, two solutions are available to you:

1) Complete the form of the pop-up window when you arrive on the website and get 10 € discount on your first order of an amount equal to or less than 59 €.

2) In your account, click on "my information". At the bottom of the form, please tick «Sign up for our newsletter! "

Please add the email address: emma@g4dimension.com to your address book in your email service.

Please find in the footer of our electronic communication a link to unsubscribe from our mailing lists. To register again, please refer to the question above.

No third-party outside G4 will have access to your personal data to advertise you if you uncheck "Receive special offers from our partners!" in the menu of your account in "my personal info".

The standard protocol for encryption and authentication (SSL) allows us to guarantee the security of your personal data.

According to the European General Data Protection Regulations (GDPR), our website uses cookies and informs users with a menu displayed at the top of the page. According to the directive, the final decision to accept cookies or not is entirely at the discretion of users.

All products and collections are exclusively designed by Geoffroy Lequatre, founder of the brand, former professional cyclist and teammate of the famous Lance Armstrong, Bradley Wiggins, Daryl Impey, Fumiyuki Beppu, Michał Kwiatkowski, Sylvain Chavanel, Amael Moinard, Nicolas Roche , Maxime Bouet, Brice Feillu among others ...

G4 designs 2 collections per year, according to the seasons:

- Spring / Summer

- Autumn winter

Leaving free rein to his imagination, very limited collections are available from time to time and without regular intervals, unlike seasonal collections. Follow the news of the brand to stay updated.

Cycling being one of the most ecological sports, we limit to the minimum the sending of our catalogues. Every request is studied carefully. If you wish to receive one about our brand, please send an email to contact@g4dimension.com. All our collections are available on the brand's website.

Although there is no universal confection, our G4 products have "fit" cuts, "close to the body". If you prefer more loose clothes, we suggest you opt for a larger size. Refer to our size guide.

Our chat-live bottom right of our website, allows you to contact us to ask us questions about our products. We guarantee an answer as soon as possible.

G4 products are guaranteed for one year, beyond one year we cannot be held responsible for any defect or defect. Each product will be submitted to an expertise by our product service who will judge the condition of the products. If the products prove to be defective, they can be exchanged or refunded.

We are concerned about the sustainability of our products. To do this, we have written a detailed article on this subject to minimize common mistakes related to the maintenance of your outfits and equipment.

G4 products are made with the best fabrics and materials available, it is not possible to find items at ridiculous prices. In the case of items sold on third party websites that you are not sure about, please contact us at contact@g4dimension.com.

Result of our research and development, we offer a unique pad, the G4 Pro HD 100. Concept of double memory foam, honeycombed 100kg / m3 and an anatomical curve developed by Geoffroy Lequatre, founder of the brand and former professional cyclist, guaranteeing the physical well-being of high-level cyclists in their 30000kms per season.

The pad for women has a different shape and is adapted to the perineum since the seating area for women is wider than for men. The latter have longer chamois to ensure optimal protection on intimate parts.

The common point of our pads between men and women lies in the fact that they:

- transfer moisture efficiently thanks to unparalleled ventilation

- have a high elasticity

- are all seemingly seamless and hypoallergenic

- provide extra thickness to avoid injuries and ensure excellent comfort

- are made from recycled raw materials

You can find our unique chamois on the summer and winter shorts. To choose the model that suits you, please read our two related articles (1 & 2) for more information.

We offer a line of sportswear clothing for before and after the sport. For example, we created a collection as part of our collaboration with Peter Sagan and another collection for the professional Cannondale cycling team.

Yes, we offer gift cards of various sizes. Two options: postal or electronic.

All G4 products are fashioned in the north of Italy near the city of Milan to guarantee you an unmatched quality. None of our products are manufactured or brought to a country other than Italy or France, thus limiting the carbon footprint of the brand to a minimum.

Geoffroy Lequatre has selected the best technical materials such as lycra, membrane, compression, windproof, waterproof, water repellent, breathable, hypoallergenic, antibacterial, aerodynamic. We prefer the lightest fabrics for our products to guarantee performance, comfort and elegance with only a few possible comparisons. We use several treatments for fabrics against water, heat, UV, all meeting the Oeko-Tex standard. We use fabrics and materials from France, Switzerland, Italy, Austria and, Japan

However, for sportswear collections, we use cotton fabrics.

We work regularly in partnership with clubs, associations or groups of cyclists in order to prepare them clothes respecting their image, their value, by bringing the design that will make them unique. Our tailor-made outfits make it possible to stand out with an elegant style while guaranteeing performance and comfort, the resultof our years of research.

Go to the menu bar, click on "tailor-made" and then "quote" on the menu bar on the left. The accuracy of your information and the details of your projects are of great importance for us in order to establish a quote that meets your expectations. You can contact us directly at custom@g4dimension.com.

Yes, we establish a free quote including all the features of your project.

Yes, with a refundable deposit after the order has been placed or after the return of the products.

No, it costs €650 (without tax & without copyright). Nevertheless, under certain conditions exceptions may occur. Please discuss this with your dedicated "custom" contact during the creation of your project.

Between 7 and 8 weeks on average after validation of the design.

Yes, when you accept the quote, we consider the possibility of introducing certain payment terms based on order volume, delivery and other parameters that you can discuss with your dedicated "custom" contact.

Yes, we make tailor-made for triathlon clubs including three-function combinations without sleeves or short sleeve to your image, for any request contact custom@dimension.com.

Yes, you can contact us at contact@g4dimension.com to receive it or you can download it directly here.

We accept 5 types of payments:

- By credit card (Visa or Mastercard)

- By your Paypal account

- By check (only in France)

- By bank transfer

- By cash (in the case of a purchase in the showroom)

Yes, for any order made by credit or debit card, transactions occur on a secure banking server. The banking information is and remains fully encrypted using SSL (Secure Socket Layer), they are never visible on the network and do not stay on any server.

For any order by PayPal, you benefit from the protections offered by the payment platform.

Yes, you pay in 3 times without charge for any order made by credit or debit card only when the amount is greater than or equal to €200.

We accept payments in the following currencies: US dollar, Canadian dollar, Australian dollar, British pound, Korean won, Japanese yen.

All our prices are included VAT but can be without for the "tailor-made ".

Yes, when you create an account, you benefit from a € 10 reduction to be claimed on your first order of an amount greater than or equal to € 59. To receive other discounts, please follow the news of the brand via social networks and the newsletter.

Please try again by checking the accuracy of the data entered during the payment, that you have not reached your spending limits and/or that your bank account is sufficiently stocked for the transaction to take place. If this persists, please choose a different method of payment and/or reach out your bank.

As part of a national order, the average time for receipt of orders is 2 to 3 business days for standard delivery. For an express order, it is necessary to order before 12h00 a working day by paying by credit card to receive your parcel the next working day.

What are the different types of delivery?

We offer Standard deliveries and Express deliveries for all our items. For more information, please consult our delivery section. It will give you more information about international shipping.

What are the delivery rates?

For orders placed in France and less than € 139, the price is € 5.9 per 500g for standard delivery. For orders over or equal to 139 €, you get free standard delivery in France.

The international delivery costs are calculated according to a zoning method that you can find here. Different price thresholds allow you to benefit from free delivery depending on your location in the world.

For the international, please refer to this section.

G4 undertakes to exchange or refund the apparently defective products and the return shipping costs incurred. G4 will inspect the products to validate the defect, each request must be addressed with the reason "defect".

The defective nature of the product (s) must however be validated by G4 and be the subject of a classic request for return (see below), with the reason "Default"

The customer must make a request to return@g4dimension.com stating whether he/she wishes an exchange, a credit or a refund. Requests are processed within 48 to 72 hours (working days).

In the case of a validated return, we formulate a return number to affix in a clear and legible manner on the parcel. A withdrawal form is also to be included in the return package.

Are the returns free or at my expense?

How long do I have to return my order?

Under what conditions must the products be to be refunded or exchanged?

We take the products for exchange or refund only if they have not been worn, are in perfect condition and in their original packaging. Any product visibly used, worn, washed, damaged will be automatically rejected by G4.

Upon receipt of the return package, we process your request within 2 to 3 business days. If this is not possible, G4 will contact you to offer you the best possible solution.

G4 will consider any request for a new or confirmed athlete wishing to contribute to the development of the brand both online and offline:

- By offering visibility of the brand on various social networks and cycling communities

- By wearing the colours of G4 in your daily outings and competitions

Please contact us at ambassador@g4dimension.com.

We consider with great attention requests from different media to talk about our brand. Please send your request to contact@g4dimension.com.

Always looking for young talents interested in the world of fashion and sport, G4 reviews any application for an internship.

Please consult the "Information" section in the footer of the website, you will find the link "working at G4".

For unsolicited applications, please send resume and cover letter to contact@g4dimension.com with your dates.

Yes, please send your request to contact@g4dimension.com with the date and time you would like to visit it.

Please follow the news of the brand by following us on social networks and subscribing to the newsletter.

Please contact us at contact@g4dimension.com, we guarantee an answer as soon as possible.