GENERAL CONDITIONS OF SALE TRAVEL 

GENERAL CONDITIONS OF SALE - LE RAIDARD - ALSASMARTOURS

LE RAIDARD is a trademark registered by the company ALSASMARTOURS, EURL with a capital of 10000€ - Travel agency registered in the ATOUT FRANCE register under the number IM0680180007, SIREN 841726797 - Financial guarantee ASPT - RC Voyagiste HISCIl is previously précisé́ that the present conditions exclusively govern the sale of the Corsican stay, the provision of accommodation, catering and the organisation and cycling days.

These conditions apply to the exclusion of all other conditions.

Literal reproduction of articles R.211-3 to R.211-11 of the Tourism Code in accordance with article R.211-12 of the Tourism Code.

Article R.211-3

Subject to the exclusions provided for in the third and fourth paragraphs of Article L. 211-7, any offer and sale of travel or holiday services shall give rise to the submission of appropriate documents that comply with the rules defined by this section.

In the event of the sale of air transport tickets or tickets for scheduled transport not accompanied by services related to such transport, the seller shall issue to the buyer one or more tickets for the entire journey, issued by the carrier or under its responsibility. In the case of on-demand transport, the name and address of the carrier, on whose behalf the tickets are issued, must be mentioned.

Separate invoicing of the various elements of the same tourist package does not relieve the seller of his obligations under the regulatory provisions of this section.

Article R.211-3-1

The exchange of pre-contractual information or the provision of contractual terms and conditions is made in writing. They may be carried out electronically under the conditions of validity and exercise provided for in articles 1369-1 to 1369-11 of the Civil Code. The name or company name and address of the seller as well as the indication of its registration in the register provided for in Article L. 141-3 a or, where applicable, the name, address and indication of the registration of the federation or union mentioned in the second paragraph of Article R. 211-2 are mentioned.

Article R.211-4

Prior to the conclusion of the contract, the seller must provide the consumer with information on the prices, dates and other elements of the services provided during the trip or stay.

such as :

1° The destination, means, characteristics and categories of transport used;

2° The type of accommodation, its location, level of comfort and its main characteristics, its approval and tourist classification corresponding to the regulations or customs of the host country;

3° The catering services offered;

4° The description of the itinerary in the case of a tour;

5° The administrative and health formalities to be completed by nationals or by nationals of another Member State of the European Union or of a State party to the Agreement on the European Economic Area, particularly in the case of border crossings, as well as the deadlines for their completion;

6° Visits, excursions and other services included in the package or possibly available at an additional cost;

7° The minimum or maximum size of the group allowing the trip or holiday to be carried out and, if the trip or holiday is subject to a minimum number of participants, the deadline for informing the consumer in the event of cancellation of the trip or holiday; this date may not be set less than 21 days before departure;

8° The amount or percentage of the price to be paid as a deposit on conclusion of the contract and the timetable for payment of the balance;

9° The procedures for revising prices as provided for in the contract in application of Article R. 211-8;

10° The conditions of cancellation of a contractual nature;

11° The cancellation conditions defined in Articles R. 211-9, R. 211-10 and R. 211-11;

12° Information concerning the optional subscription of an insurance contract covering the consequences of certain cases of cancellation or an assistance contract covering certain specific risks, in particular repatriation costs in the event of accident or illness;

13° Where the contract includes air transport services, the information, for each flight section, provided for in Articles R. 211-15 to R. 211-18.

Article R.211-5

The prior information given to the consumer is binding on the seller, unless the seller has expressly reserved the right to modify certain elements in this information. In this case, the seller must clearly indicate the extent to which this modification can be made and on which elements. In any event, changes to the information provided by the seller must be notified to the consumer.

Article R.211-6

The contract concluded between the seller and the buyer must be in writing, drawn up in duplicate, one of which is given to the buyer, and signed by both parties. Where the contract is concluded by electronic means, articles 1369-1 to 1369-11 of the Civil Code shall apply. The contract must include the following clauses:

1° The name and address of the seller, his guarantor and insurer as well as the name and address of the organiser ;

2° The destination or destinations of the trip and, in the case of a split stay, the different periods and their dates ;

3° The means, characteristics and categories of transport used, the dates and places of departure and return;

4° The type of accommodation, its location, level of comfort and its main characteristics and its tourist classification according to the regulations or customs of the host country;

5° The catering services offered;

6° The itinerary in the case of a tour;

7° The visits, excursions or other services included in the total price of the trip or stay;

8° The total price of the services invoiced as well as an indication of any possible revision of this invoicing in accordance with the provisions of article R. 211-8;

9° The indication, if applicable, of the fees or taxes relating to certain services such as landing, disembarkation or embarkation taxes in ports and airports, tourist taxes when they are not included in the price of the service(s) provided;

10° The schedule and terms of payment of the price; the last payment made by the purchaser may not be less than 30% of the price of the trip or stay and must be made when the documents enabling the trip or stay to be carried out are handed over;

11° The special conditions requested by the buyer and accepted by the seller;

12° The terms and conditions under which the buyer may lodge a complaint with the seller for non-performance or improper performance of the contract, which complaint must be sent as soon as possible, by any means enabling an acknowledgement of receipt to be obtained from the seller, and, where appropriate, notified in writing to the travel organiser and the service provider concerned;

13° The deadline for informing the purchaser in the event of cancellation of the trip or holiday by the vendor if the completion of the trip or holiday is linked to a minimum number of participants, in accordance with the provisions of 7° of article R. 211-4 ;

14° The conditions of cancellation of a contractual nature ;

15° The cancellation conditions provided for in articles R. 211-9, R. 211-10 and R. 211-11;

16° The details of the risks covered and the amount of the guarantees under the insurance contract covering the consequences of the seller's professional civil liability;

17° Details concerning the insurance contract covering the consequences of certain cases of cancellation taken out by the buyer (policy number and name of the insurer) as well as those concerning the assistance contract covering certain specific risks, in particular repatriation costs in the event of accident or illness; in this case, the seller must provide the buyer with a document specifying at least the risks covered and the risks excluded;

18° The deadline for informing the seller in the event that the buyer transfers the contract;

19° The commitment to provide the buyer with the following information at least ten days before the date of departure: 

          a) The name, address and telephone number of the seller's local representation or, failing this, the names, addresses and telephone numbers of local organisations likely to help the consumer in the event of difficulties or, failing this, the telephone number for urgent contact with the seller;

          (b) For trips and stays abroad by minors, a telephone number and address enabling direct contact to be established with the child or the person responsible for the child's stay in the country;

20° The clause of cancellation and reimbursement without penalties of the sums paid by the buyer in the event of non-compliance with the obligation of information provided for in 13° of article R. 211-4 ;

21° The commitment to provide the purchaser, in good time before the start of the journey or stay, with the departure and arrival times.

Article R.211-7

The purchaser may assign his contract to a transferee who fulfils the same conditions as him to carry out the trip or stay, as long as this contract has not produced any effect.

Unless a more favourable stipulation is made to the transferor, the latter is obliged to inform the seller of his decision by any means allowing him to obtain an acknowledgement of receipt no later than seven days before the start of the trip. In the case of a cruise, this period is extended to fifteen days. Under no circumstances is this transfer subject to prior authorisation from the vendor.

Article R.211-8

Where the contract expressly provides for the possibility of revising the price, within the limits provided for in Article L. 211-12, it must mention the precise methods of calculation, both upwards and downwards, of price variations, and in particular the amount of transport costs and related taxes, the currency or currencies which may have an impact on the price of the journey or holiday, the proportion of the price to which the variation applies, the rate of the currency or currencies used as a reference when the price is established in the contract.

Article R.211-9

When, before the buyer's departure, the seller is forced to make a modification to one of the essential elements of the contract, such as a significant price increase, and when he fails to comply with the obligation to provide information mentioned in 13° of article R. 211-4, the buyer may, without prejudice to any recourse for compensation for any damage suffered, and after having been informed by the seller by any means enabling him to obtain an acknowledgement of receipt:

         -either cancel the contract and obtain immediate reimbursement of the sums paid without penalty;

         -or accept the modification or substitute trip proposed by the seller; an amendment to the contract specifying the modifications made is then signed by the parties; any reduction in price is deducted from any sums still due by the buyer and, if the payment already made by the latter exceeds the price of the modified service, the excess must be returned to him before the date of his departure.

Article R.211-10

In the case provided for in Article L. 211-14, when, before the buyer's departure, the seller cancels the trip or holiday, he must inform the buyer by any means enabling him to obtain an acknowledgement of receipt; the buyer, without prejudice to any recourse for compensation for any damage suffered, shall obtain from the seller immediate reimbursement without penalty of the sums paid; the buyer shall, in this case, receive compensation at least equal to the penalty he would have borne if the cancellation had taken place by his own fault on that date.

The provisions of this article shall in no way prevent the conclusion of an amicable agreement aimed at the acceptance, by the buyer, of a substitute trip or stay proposed by the seller.

Article R.211-11

If, after the buyer's departure, the seller is unable to provide a preponderant part of the services provided for in the contract representing a significant percentage of the price paid by the buyer, the seller must immediately take the following steps without prejudice to any claims for compensation for any damage suffered:

         -either offer services in replacement of the services provided for, possibly bearing any price supplement and, if the services accepted by the buyer are of inferior quality, the seller must reimburse the difference in price as soon as the buyer returns;

         -either, if he cannot offer any replacement services or if these are refused by the buyer for valid reasons, provide the buyer, without any price supplement, with transport tickets to ensure his return under conditions that can be deemed equivalent to the place of departure or to another place accepted by both parties.

The provisions of this article are applicable in the event of non-compliance with the obligation provided for in 13° of article R. 211-4.

Regulations relating to the COVID

In the event that you are unable to complete your stay due to government decisions, such as confinement within the host country or in France for example, or if you are forbidden to leave the territory or enter a foreign country, we guarantee a 100% refund of your stay!

But that's not all, we are partners with CHAPKA direct insurance companies who offer you cancellation insurance to cover the pandemic. If you test positive before your departure and are therefore unable to take part in a stay, this will be covered by our insurance partner.

You can now register for one of our G4 Travel holidays with complete peace of mind.